An opportunity has arisen for Service & Warranty Administrator for the Dinnages dealership group, based at our head office at Haywards Heath.
With a methodical approach and eye for detail you will be supporting the Group Warranty Manager in a vital role, processing, submitting and tracking warranty claims.
A team player who can help out with other various service duties. The role requires communication with Manufacturers represented by Dinnages. Further you will be required to maintain a good professional relationship and assist Technicians, Workshop Control and Service personnel with warranty queries.
The role requires the successful candidate to:
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Ensure all warranty Job Cards are written to comply with warranty procedures and advise of any concerns.
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Retain any defective parts, administer and arrange return as required/requested.
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Keep up to date with changes in warranty process and ensure that relevant parties are advised.
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Possess excellent organisational and time management skills
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Assist with service reception duties
And will be able to:
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Understand and follow manufacturers warranty repair processes exactly.
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Be able to communicate clearly and accurately in both written and verbal forms
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Be computer literate and able to learn new systems and processes
Existing automotive technological knowledge is preferred for this role, with previous experience in a similar role advantageous.
Championing diversity and inclusion, our organisation is committed to fostering an equitable workplace where every individual is valued. We seek dedicated people to drive initiatives that promote diversity, cultivate an inclusive culture, and ensure equal opportunities for all employees.